We’ve all heard the stories of that one customer that posts a very negative review of a business on a review site (yelp, the knot, wedding wire). “Oh my goodness! My reputation is ruined. I am finished. How could she have said that?” Maybe you have personally been affected by something like this.
We’re going to...
Category Archives: Customer Surveys
What To Do When Your Business Gets A Negative Review
Questions to Ask When Surveying Your Customers
This week we’ve been discussing the importance of surveying your customers and the methods for aquiring information. Today, let’s get int the nitty-gritty: WHAT questions to ask them.
Tips for Writing Your Survey
First, a few tips…
These are not only from the persepective of a surveyer, but also from the perspective of the customer.
Keep it short
Less is...
How and When to Survey your Customers
You tell me that your clients love you, but how do you know for sure? Yesterday, we discussed why it’s important to survey your customers. Today, we’ll review how and when to survey. Tomorrow, we’ll discuss what sorts of questions to ask.
When to Survey
Before we go over the different ways to collect information from your...
“Do You Likes Us?” 5 Reasons Why You Should Survey
You know your clients love you because they tell you so. You know they are pleased with your service and the quality of your work. You’ve got a pretty good feeling that your customer service is top-notch. But, how do you know for sure? Do you ask them directly? Do you survey them?
Over the next...