Category Archives: Customer Surveys We’ve all heard the stories of that one customer that posts a very negative review of a business on a review site (yelp, the knot, wedding wire). “Oh my goodness! My reputation is ruined. I am finished. How could she have said that?” Maybe you have personally been affected by something like this. We’re going...  This week we’ve been discussing the importance of surveying your customers and the methods for aquiring information. Today, let’s get int the nitty-gritty: WHAT questions to ask them. Tips for Writing Your Survey First, a few tips… These are not only from the persepective of a surveyer, but also from the perspective of the customer....  You tell me that your clients love you, but how do you know for sure? Yesterday, we discussed why it’s important to survey your customers. Today, we’ll review how and when to survey. Tomorrow, we’ll discuss what sorts of questions to ask. When to Survey Before we go over the different ways to collect information...  You know your clients love you because they tell you so. You know they are pleased with your service and the quality of your work. You’ve got a pretty good feeling that your customer service is top-notch. But, how do you know for sure? Do you ask them directly? Do you survey them? Over the... |
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