When you hear of a business that offers a good customer experience, you first think of their quality and their service. Within those two characteristics lies a third one: consistency. Your quality and your service are only as good as their consistency. Systematic consistency… In Michael Gerber’s The E-Myth, he discusses how this consistency can…
Category Archives: Customer ServiceWe’ve all heard the stories of that one customer that posts a very negative review of a business on a review site (yelp, the knot, wedding wire). “Oh my goodness! My reputation is ruined. I am finished. How could she have said that?” Maybe you have personally been affected by something like this. We’re going… This week I’m sharing with you some of the lessons that I’ve learned in my five years as a small business owner in the wedding industry. Yesterday, we covered “Productivity Lessons“. Today, we’ll discuss the “People Lessons” I’ve learned. They are lessons about communicating with, working with, and collaborating with people. 5 Lessons I’ve Learned… |
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