Category Archives: Customer Service

How Do You Say “I’m Sorry”?

As a business owner, how do you say “I’m Sorry”? When a client comes to you with something you’ve made (or serviced them with) that they feel is inadequate, how do you respond? Here’s the thing… A TRUE apology needs to accept full responsibility. There should be NO justification for what happened. (This is when […]

View full post »

Damage Control

Outstanding customer service isn’t just about meeting client demands. Outstanding customer service is about solving problems, fixing mistakes, and good ol’ fashioned damage control. In an ideal world problems don’t happen. We know that isn’t the case in the real world. And, we know that no wedding is without its series of unforeseen events. What […]

View full post »

Regaining Your Self-Worth After Working with a Difficult Client

Ever work with a condescending client?  You know… the person that intends to micromanage every step of your performance?  It creates for a miserable working situation!  This week, we are having a series of posts, written by Dina Eisenberg, Founder of Positively Wed, an educational resource for wedding professionals.  This week she addresses the concerns […]

View full post »

When Your Client Acts Like a Bully

Ever work with a condescending client?  You know… the person that intends to micromanage every step of your performance?  It creates for a miserable working situation!  This week, we are having a series of posts, written by Dina Eisenberg, Founder of Positively Wed, an educational resource for wedding professionals.  This week she addresses the concerns […]

View full post »

Setting Expectations for Client Relationships

Ever work with a condescending client?  You know… the person that intends to micromanage every step of your performance?  It creates for a miserable working situation!  This week, we are having a series of posts, written by Dina Eisenberg, Founder of Positively Wed, an educational resource for wedding professionals.  This week she addresses the concerns […]

View full post »

H o m e
C o n n e c t
S u b s c r i b e
S e a r c h