Lately, I’ve been a little shocked by people’s email and telephone protocol. What seems to me as something so simple and straightforward does not seem to be the case for everyone. I’m going to preface this post by laying down a few assumptions:
I believe in setting boundaries. ...
This week we’ve been discussing consults: how to create a consistent client experience and how to identify a difficult client. The big question of the week is:
“How do I turn away a client that I don’t want to work with?”
There is no easy way to do this. It’s like telling a date that dinner was...
When you hear of a business that offers a good customer experience, you first think of their quality and their service. Within those two characteristics lies a third one: consistency. Your quality and your service are only as good as their consistency.
Systematic consistency…
In Michael Gerber’s The E-Myth, he discusses how this consistency can make or...
We’ve all heard the stories of that one customer that posts a very negative review of a business on a review site (yelp, the knot, wedding wire). “Oh my goodness! My reputation is ruined. I am finished. How could she have said that?” Maybe you have personally been affected by something like this.
We’re going to...
This week I’m sharing with you some of the lessons that I’ve learned in my five years as a small business owner in the wedding industry. Yesterday, we covered “Productivity Lessons“. Today, we’ll discuss the “People Lessons” I’ve learned. They are lessons about communicating with, working with, and collaborating with people.
5 Lessons I’ve Learned about...
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