This week we’ve been discussing consults: how to create a consistent client experience and how to identify a difficult client. The big question of the week is:
“How do I turn away a client that I don’t want to work with?”
There is no easy way to do this. It’s like telling a date that dinner was...
Category Archives: Consults
Turning Away Business
Identifying a Difficult Client
We’ve all had her as a client: the bridezilla! Oh, I wish it was a stereotype, but she is out there. And, her sidekick, groomzilla, is equally cringe-inducing. I’ve been very fortunate to deal with very few of these in my career. But, the times I did have a bridezilla or groomzilla client I asked...
Creating a Consistent Customer Experience
When you hear of a business that offers a good customer experience, you first think of their quality and their service. Within those two characteristics lies a third one: consistency. Your quality and your service are only as good as their consistency.
Systematic consistency…
In Michael Gerber’s The E-Myth, he discusses how this consistency can make or...