Lately, I’ve been a little shocked by people’s email and telephone protocol. What seems to me as something so simple and straightforward does not seem to be the case for everyone. I’m going to preface this post by laying down a few assumptions:
I believe in setting boundaries. ...
This week we’ve been discussing consults: how to create a consistent client experience and how to identify a difficult client. The big question of the week is:
“How do I turn away a client that I don’t want to work with?”
There is no easy way to do this. It’s like telling a date that dinner was...
We’ve all had her as a client: the bridezilla! Oh, I wish it was a stereotype, but she is out there. And, her sidekick, groomzilla, is equally cringe-inducing. I’ve been very fortunate to deal with very few of these in my career. But, the times I did have a bridezilla or groomzilla client I asked...
When you hear of a business that offers a good customer experience, you first think of their quality and their service. Within those two characteristics lies a third one: consistency. Your quality and your service are only as good as their consistency.
Systematic consistency…
In Michael Gerber’s The E-Myth, he discusses how this consistency can make or...
In case you haven’t noticed, January has been all about YOU and bring out your INNER AWESOME. This week, we are getting attention for your business. Yesterday, Laura Cassidy gave us her 10 Tips to Get Magazine Editorial. On Tuesday, Julianne Smith gave us 10 Tips for Public Relations. Today, we are going to sell...
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