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Category Archives: Etiquette

Turning Away Business

This week we’ve been discussing consults: how to create a consistent client experience and how to identify a difficult client.  The big question of the week is:
“How do I turn away a client that I don’t want to work with?”
There is no easy way to do this.  It’s like telling a date that dinner was...

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Business Email Etiquette – The Do’s and Dont’s!

Yesterday we talked about managing and organizing your inbox, and today we’re looking at some of the Do’s and Dont’s of basic email etiquette.
Do’s:

Greeting: Absolutely, always start an email with a greeting if this is the first message you’re sending to an individual. “Hello Brittany Bride”, “Dear Gavin Groom”, etc. This seems so obvious, but...

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