Outstanding customer service isn’t just about meeting client demands. Outstanding customer service is about solving problems, fixing mistakes, and good ol’ fashioned damage control. In an ideal world problems don’t happen. We know that isn’t the case in the real world. And, we know that no wedding is without its series of unforeseen events. What separates the best wedding pros from the rest?

Damage control.

Do you have the reflexes, quick thinking, and creativity to solve a problem in a flash. And can you do so with all over you sanity and peace-of-mind intact, in a calm cool manner?

These are the situations that will get your clients talking about you to their friends and family. “And – Oh my god! The cake arrived and one side of the frosting was all mashed! I couldn’t believe it. I was about to freak out crying when Sally, our amazing wedding planner, told me ‘no sweat’. She grabbed a few flowers from a centerpiece and was able to pop them into the cake. The cake looked gorgeous – as if it was supposed to have those flowers. I couldn’t believe she thought of that! I’m so glad I hired her. She saved the day!”

Weddings are high stress. (Yeah – I get it – it’s not brain surgery. Try telling that to the bride. It’s a once in a lifetime event and there’s a lot at stake.) How able are you to cope with the stress of this job? This job depends on it!